Refund and Cancellation Policy – Shree Patan Jain Mandal

Refund Policy

This Refund Policy applies to donations and other contributions made to Shree Patan Jain Mandal, a not-for-profit organization registered in India. It is designed to ensure transparency, protect donor interests in case of genuine errors, and uphold compliance with Indian tax and charity regulations.

1) General Policy on Donations

Donations are treated as voluntary contributions toward charitable purposes and are generally non-refundable once received.

Many NGOs in India operate with a no-refund stance except for mistaken/duplicate transactions or technical errors, which this policy accommodates on a case-by-case basis.

2) Eligibility for Refunds

Subject to review and approval, refunds may be considered only in the following situations:

  • Duplicate donation or accidental multiple charge for the same donation.
  • Erroneous amount entry or clear technical/payment gateway error.
  • Donation received after the NGO lost statutory approval to receive donations, where the payment has not been remitted onward (handled per payment processor provisions).

Refunds are generally not provided where:

  • A tax exemption receipt under Section 80G has been issued and claimed; issuing and claiming such receipts typically precludes refunds.
  • The donor seeks to change the purpose or reallocate funds after completion of the donation; donations are not purchases of goods/services and are not cancellable on this basis.

3) Refund Request Window and Process

  • Submit a written refund request by letter within 5 calendar days of the donation date.
  • Include: donor name, date and amount, mode/transaction ID, last 4 digits of card (if card), reason for refund, and contact details.
  • Send requests to: Address: 77, Patan Jain Mandal Marg, Marine Drive, Mumbai-400020, India
  • The organization will acknowledge and review the request and may seek additional information/documents to verify the claim.
  • Decision timeline: the NGO will respond or process an eligible refund within 90 days from receiving complete information.

4) Mode and Timeline of Refund

  • Approved refunds will be processed via the original payment method wherever feasible; otherwise, NEFT/cheque may be used to the donor’s name only.
  • Refunds will be made in INR; foreign currency donations are refunded in INR at prevailing rates as applicable.
  • Where payment gateway or bank timelines apply (e.g., card charge reversals), the final credit date may depend on the donor’s issuing bank/card network.

5) Deductions, Fees, and Documentation

  • Payment gateway or bank charges, taxes, and reasonable processing fees may be deducted from the refund where applicable (e.g., 2.5% online fee or a flat fee for offline modes).
  • If any receipt/80G certificate has been issued, the original must be returned and any tax claim withdrawn to enable refund; refunds are typically not possible if a tax exemption certificate has already been used/claimed.

6) 80G/Tax Exemption Notes

  • Donors may receive an acknowledgment and, where eligible, an 80G certificate for tax purposes.
  • Once an 80G certificate is issued and used for tax benefit, a refund will generally not be processed to maintain compliance and prevent misuse.

7) Misuse, Illegality, or Compliance Issues

  • The organization may decline refund requests at its discretion, particularly where tax exemption certificates were issued, or where requests fall outside the defined window.
  • If a donation is determined to be non-compliant or otherwise inappropriate under applicable law or the NGO’s policies, the organization may refund or otherwise deal with the donation as it deems fit in compliance with law.

8) Cancellations for Pledges or Recurring Donations

Donors may cancel future recurring donations by notifying the organization at least 45 days before the next scheduled charge; past charges follow the refund rules above.

9) Contact

For questions or refund requests, contact:

10) Amendments

This policy may be updated from time to time to reflect legal, regulatory, or operational changes; the version on the organization’s website will be considered current.